Will Jones's picture

I'm glad to have seen it too

I'm glad to have seen it too ! Very nice.
Where I used to work we never shotblasted, or galvanized anything - and although I had the shame of seeing work going rusty, somehow they got away with it.
Now I galvanize just about everything outside, or tell'em that paint isn't magic and will require maintenance - but I should probably get that on my quotes in writing.
Incidentally one good thing I picked up from my previous employers:
I send out two copies of every quote, and ask them to sign and return one copy as my go ahead. That way I have their signature on he same piece of paper as my spec and it's hard for them to claim to have missed/misunderstood something. I don't order any materials until it's done.
It's interesting how many times I think I have the whole job wrapped up verbally, but it goes away at this stage.
I think the straight, decent customers sign happily but a lot of the potential troublemakers back off.
I've had to back to a few jobs in my time - as you say it's interesting to see if they offer to pay or not, If they do, I mostly refuse , but go home cheerful, and if they don't I go back to my penultimate tower of doom and curse their entrails. Or maybe that was a dream..

Will Jones, www.ironwill.org.uk


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