The woman is acting condescending in order to get you to pay for something that is not your fault. It usually works (at least it works on me most of the time.)
Tell her that this is just too long to call it a warranty repair and if she wanted a maintenance contract she should have paid for it. Then have one ready for her to sign.
My 2¢ worth.
Rick Crawford at Smoky Forge
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what a pain in the @*$#$
The woman is acting condescending in order to get you to pay for something that is not your fault. It usually works (at least it works on me most of the time.)
Tell her that this is just too long to call it a warranty repair and if she wanted a maintenance contract she should have paid for it. Then have one ready for her to sign.
My 2¢ worth.
Rick Crawford at Smoky Forge