Hi Janet, sorry for the frustrating news. Was the rail indoors or out? If it was outside and the metal work has overlaps then there is a good chance it would rust in spots no matter what unless it gets galvanized first. If it was cleaned before painting, it would really surprise me if the rail is indoors unless it got scratched and something spilled on it. The climate control for most houses will prevent rust from occurring usually. I would definitely talk with the client without the designer first. I have heard that condescending tone from designers before and I agree it's hard to keep your cool. I personally have found that designers often times make a lot more "noise" about a problem then the client had intended and sometimes even ask for the wrong fix. They may just want a touch up and the knowledge on how to maintain the rail. I usually tell clients that unless the piece gets hot dipped galvanizing, there is at least a small chance that it will start rusting in spots. I also offer to supply them with a can of touch up paint, or as BJ mentioned, I inform them I'd be happy to come back and touch up the rail periodically for a charge. Nine times out of ten they take the can of touch up paint and that's that.
Let us know how you end up solving the problem in case we run into the same thing.
Hi Janet, sorry for the
Hi Janet, sorry for the frustrating news. Was the rail indoors or out? If it was outside and the metal work has overlaps then there is a good chance it would rust in spots no matter what unless it gets galvanized first. If it was cleaned before painting, it would really surprise me if the rail is indoors unless it got scratched and something spilled on it. The climate control for most houses will prevent rust from occurring usually. I would definitely talk with the client without the designer first. I have heard that condescending tone from designers before and I agree it's hard to keep your cool. I personally have found that designers often times make a lot more "noise" about a problem then the client had intended and sometimes even ask for the wrong fix. They may just want a touch up and the knowledge on how to maintain the rail. I usually tell clients that unless the piece gets hot dipped galvanizing, there is at least a small chance that it will start rusting in spots. I also offer to supply them with a can of touch up paint, or as BJ mentioned, I inform them I'd be happy to come back and touch up the rail periodically for a charge. Nine times out of ten they take the can of touch up paint and that's that.
Let us know how you end up solving the problem in case we run into the same thing.
Jake