ArtMetal

Janet
You need to provide your customers with your warranty statement at point of sale. Creating a service contract is a clever way to get paid for a regular inspection and also create a situation where the customer violates the warranty agreement and there by holds you harmless. Get over there asap hopefully when the decorator isn't there. The decorator is not your customer. Take your camera. You can wave the $50.00 service call this time. But by all means give them a receipt showing it waived. It also wouldn't hurt if this receipt contained a warranty statement. Such as "our product is quaranteed against defects in materials and craftsmanship for a period of one year from purchase."
You can also make your warranty a feature of your product.
Extended warranty products in some industries are big business. After the sale add-ons. 2 cents Brad